Terms of Service

1. Quotes & Pricing

All prices displayed on our website are starting prices and are provided as estimates. Final pricing depends on the vehicle's size, condition, level of contamination, pet hair, stains, excessive dirt, mold, odors, or any additional work required.

A final price will always be confirmed with you before any work begins. Once approved, no additional charges will be added without your consent.

2. Appointments, Cancellations & No-Shows

Appointments are reserved specifically for each customer and time slot. Due to the demand for our services, cancellations and missed appointments can result in lost availability for other customers.

Customers must provide at least 24 hours' notice when cancelling or rescheduling an appointment.

Cancellations made with less than 24 hours' notice, same-day cancellations, or cancellations that prevent us from accepting another booking may be subject to a 50% cancellation fee based on the total service price. For example, if your scheduled service total is $300, a $150 cancellation fee may apply.

If L.A. Auto Detailing arrives at the scheduled appointment location and the customer is unavailable, does not answer, or the vehicle is not accessible, the appointment will be considered a no-show and a 50% no-show fee based on the total service price will apply.

Weather-related rescheduling is not considered a cancellation. If weather conditions prevent us from completing the service safely or to our quality standards, we will work with you to reschedule your appointment at no additional charge.

3. Mobile Service Requirements

Customers are responsible for providing reasonable access to the vehicle. For mobile appointments, we require:

• —Safe access to the vehicle.
• —Enough working space around the vehicle.
• —Access to water and electricity if required for the selected service (unless otherwise agreed).
• —The vehicle must be located in a safe, legal, and accessible area.

If these requirements cannot be met, the appointment may need to be rescheduled.

4. Vehicle Condition

Please inform L.A. Auto Detailing of any existing damage, loose trim, aftermarket modifications, sensitive surfaces, or vehicle issues before service begins.

While we handle every vehicle with care, some areas may require special attention due to previous damage, age, wear, or material condition.

L.A. Auto Detailing is not responsible for damage caused by pre-existing conditions, weakened materials, improperly repaired areas, or components that fail due to normal cleaning procedures.

5. Vehicle Preparation & Personal Belongings

Customers must remove all personal belongings from the vehicle before the scheduled appointment. This includes, but is not limited to:

• —Items in cup holders.
• —Items under seats.
• —Items inside door pockets.
• —Items in the trunk or storage areas.
• —Any personal valuables or loose objects inside the vehicle.

L.A. Auto Detailing will not clean areas containing personal belongings. If the vehicle has not been properly emptied before service begins, certain areas may not be cleaned.

Customers are responsible for removing all valuables, personal items, cash, electronics, documents, and other belongings before the service.

L.A. Auto Detailing is not responsible for lost, damaged, or missing items left inside the vehicle.

6. Interior Cleaning

Although we use professional detailing products and techniques, certain stains, odors, pet hair, mold, spills, dye transfer, discoloration, or permanent wear may not be completely removable.

No guarantee is made that every stain or odor can be fully eliminated.

7. Exterior Detailing

Paint defects such as rock chips, scratches, oxidation, fading, clear coat failure, water spot etching, and previous paint damage cannot always be corrected through detailing alone.

Paint correction improves the appearance of paint but cannot guarantee complete removal of every defect.

8. Ceramic Coatings

Ceramic coating durability depends on proper maintenance and regular washing.

Manufacturer warranties are provided for eligible Gyeon ceramic coatings and are subject to the manufacturer's terms and maintenance requirements.

Failure to properly maintain the coating may void the warranty.

9. Satisfaction Guarantee

Customer satisfaction is important to us.

Please inspect your vehicle before we leave. If you are not satisfied with any aspect of the service, notify us immediately so we can address the issue on-site whenever possible.

Once the appointment has been completed and the vehicle has been accepted, additional correction requests may be evaluated on a case-by-case basis.

10. Payment

Payment is due immediately upon completion of the service unless another arrangement has been made in advance.

We accept approved payment methods listed on our website.

Failure to make payment may result in additional collection costs where permitted by law.

11. Limitation of Liability

L.A. Auto Detailing is not responsible for:

• —Pre-existing vehicle damage.
• —Mechanical or electrical failures unrelated to our services.
• —Weak or deteriorated trim, paint, upholstery, leather, plastics, or clear coat that may fail during normal cleaning.
• —Damage resulting from previously repaired or improperly installed vehicle components.
• —Loss of personal belongings left inside the vehicle.

Our liability shall be limited to the amount paid for the specific service performed.

12. Refusal of Service

L.A. Auto Detailing reserves the right to refuse or discontinue service if:

• —Working conditions are unsafe.
• —The vehicle presents a health or safety hazard.
• —The customer behaves in an abusive, threatening, or inappropriate manner.
• —Conditions differ significantly from those described during booking.

13. Photos

We may photograph vehicles before and after detailing for quality control, training, and marketing purposes.

License plates and any personal identifying information will be removed or obscured whenever reasonably possible.

If you do not wish your vehicle to be photographed, please notify us before service begins.

14. Website Content

All photographs, logos, branding, graphics, written content, and other materials on this website are the property of L.A. Auto Detailing unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. Governing Law

These Terms of Service are governed by the laws of the Province of Quebec and the applicable laws of Canada.

Any disputes arising from these services shall be subject to the jurisdiction of the courts of Quebec.

16. Changes to These Terms

L.A. Auto Detailing reserves the right to update or modify these Terms of Service at any time without prior notice.

The most current version will always be available on our website.